Refund policy

We do not offer refunds or exchanges on digital design services, custom artwork, or printed art. All purchases made through this website are considered final sale.

Digital Services & Custom Design
All digital services (including Virtual Staging, Virtual Renovation, and Transform & Explore) and custom design work are non-refundable. These services are custom-created based on your space and preferences, and as such, cannot be returned or exchanged once delivered.

Art Prints & Original Artwork
We do not accept returns or offer refunds for original artwork or fine art prints. Please review your order carefully before completing your purchase.

We cannot be held responsible for lost or damaged items. In the rare occurrence of a lost or damaged shipment, we insure each package and must be made aware of damaged or lost items within 30 days of shipment in order to file a claim for reimbursement.

Colour variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the work and color variations may occur because of differences in monitor settings.

All shipping charges are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. We recommend all damaged goods be returned for repair and insured with a tracking number. Please email info@bonbureau.ca if returning a damaged item ASAP.

Returned packages 

If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the artwork can be shipped again.